Questions asked by couples registering
 

 
1 Why should we choose My Gift Registry?
2 How do we create a registry with My Gift Registry?
3 How do we see the products that My Gift Registry offers before we create a registry?
4 Does My Gift Registry offer gift vouchers?
5 We can’t think of all the items that we will need in our new house. Do you have some advice for us?
6 Once we have registered, how do we add items to our registry?
7 Can we come back at a later stage and add more gifts to our registry?
8 Can we come back at a later stage and remove gifts from our gift registry?
9 Can we come back at a later stage and change or edit our details?
10 Is it rude to add expensive items to our gift registry? Should we stick to cheaper items?
11 How many items should we add to our registry?
12 Should we only add necessities or should we add a mixture of necessities and luxury items?
13 How will we know who each gift comes from?
14 When will our gifts be delivered to us?
15 Will people be able to purchase gifts from our registry for our engagement party and the kitchen tea?
16 How do we purchase a gift for friends or family who have also registered with My Gift Registry?
17 Will we be able to purchase gifts from our own registry?
18 How do we purchase gifts off our own registry after our wedding?
19 Will our registry still be available for viewing and purchasing after our wedding?
20 Will our guests be able to give us money instead of gifts?
21 How do we go about spending our gift vouchers?
22 What happens if we do not spend the full voucher amount?
23 How do we exchange vouchers for cash?
24 How will our guests know that we have a registry with My Gift Registry?
25 Is there a way that we can ensure that we don’t get duplicate gifts from people who don’t purchase gifts off My Gift Registry?
26 Can we exchange any gift vouchers we receive for cash?

Questions asked by gift purchasers

1 Why use My Gift Registry rather than a conventional store?
2 Someone I know is getting married and has registered with My Gift Registry. How do I find their registry?
3 I have found the registry I am looking for but how do I see the items the couple has chosen?
4 I have found the gift I would like to purchase, how do I add it to my cart?
5 How do I purchase the items in my cart?
6 I have found an item that is not on the couple’s registry. Can I purchase this item for them?
7 I am not comfortable with submitting my credit card details over the internet. Is there another way that I can pay for my gifts?
8 I would prefer to give the couple cash to choose their own gift or to use it toward something that is not on their registry. How can I do this?
9 There is an item on the couple’s registry that is quite expensive. Is there any way I can contribute toward it without having to pay the full price?
10 What if there are not enough people who contribute toward an item that I have contributed toward?
11 I have bought a gift for the couple but how do I know that no one else will buy them the same gift?
12 Can I purchase a gift from the couple’s registry for the kitchen tea/pamper party?
13 Can I still purchase gifts for the couple after their wedding?
 


 
Questions asked by couples registering
1. Why should we choose My Gift Registry?

My Gift Registry aims to ease the stress of getting everything you need to start married life together; allowing you to concentrate on enjoying the process leading up to your wedding day. My Gift Registry will take care of the delivery, wrapping and presentation of all your gifts. If you would like your gifts delivered to your wedding venue, then we will ensure that they are expertly wrapped and presented in colours that match the colour and decorative elements of the day. Deliveries can also be arranged for dates after the wedding or honeymoon. Your gifts will be delivered with a comprehensive list of each gift and the person who gave it to you, making the writing of “thank you” notes much easier.

Apart from the great convenience that we offer you, we also make buying gifts enjoyable for your guests. Saving them hours spent wondering around shopping centres trying to decide on the perfect gift for you while stilling concerns about duplicated items - guests can shop from the convenience of their own home or office and create a personal message for the gift of their choice – from anywhere in the world! Their selection will be wrapped and presented to you at your delivery point. It really is as simple as that.

My Gift Registry offers you a great way to inform your guests of the things you really need and desire for your new home… You will no longer have to worry about getting a gift that you either don’t need, don’t want or that clashes with your home decor. Many wedding gifts are given with the hope that they will remind you of the giver for a lifetime - My Gift Registry allows you to remember the people who bought you the items you will use in the future. All that is required of you is to select the items which you know you will cherish.

My Gift Registry guarentees that no items will be duplicated incorrectly to ensure that every item received does in fact originate from the personal selection of a friend.
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2. How do we create a registry with My Gift Registry?

Once on the website simply select “Create a Registry” in the menu on the left. Fill in your details on the registration form and click on “Submit information”. On the next screen you can select either “Choose gifts now,” “Edit our details” or “Log out.” Click on “Choose gifts now” to begin selecting items for your registry. Click on “Edit our details” to change or add something to your registration form. Should you wish to simply return at a later stage to choose gifts and update your details click “log out.”

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3. How do we see the products that My Gift Registry offers before we create a registry?

When on the homepage select “View products” in the menu on the left. This will open up a submenu of the various categories of items we offer. Click on the Category you would like to view. Once you have seen all the items in that category you can click “View other categories” at the bottom of the page to view another category. Alternatively, once in the categories page, you can use the left-hand menu to navigate between categories.
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4. Does My Gift Registry offer gift vouchers?

Yes. Guests can choose to purchase a gift voucher for you instead of an item from your registry. You will receive all gift vouchers with your gifts. Vouchers are redeemable against anything on the My Gift Registry website, or other available products from any of the brands represented.
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5. We can’t think of all the items that we will need in our new house. Do you have some advice for us?

For advice on choosing items for your registry, have a look at the articles on our website. Click on “Wedding guide” in the left-hand menu. Select “Wedding Info” in the submenu and you will be taken to a page of articles that should assist. The registry checklist download available here is a great guide to everyday items and formal requirements for a home. If you are still not sure, feel free to contact us and we will gladly assist you and can even set up a time to meet with you.
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6. Once we have registered, how do we add items to our registry?

Once you have completed your registration form and have clicked on “Submit information” you will be taken to a page that will have the “Choose gifts now” at the bottom of the page. Select this and you will be taken to a page listing the categories of items that we offer. Select a category to begin choosing items. Select which items you would like to add to your registry as well as the quantity of each item required. Once you have selected all the items you would like to add in that category click “Update registry” at the bottom of the page. You will be taken back to the page listing the categories where you can then click on another category and continue to add items.
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7. Can we come back at a later stage and add more gifts to our registry?

Yes. If you have registered previously and are now returning to add items to your registry, then select “Login” in the menu on the homepage (www.mygiftregistry.co.za). On the next page simply fill in your username and password. Once you have done this click “Proceed.” This will take you to your own registry page. Click on the option “Add or remove items from our gift registry” to view the categories of items we offer. Select a category to begin choosing items. Once that category is open, tick the items you would like to add to your registry and fill in the quantity of each item required. Once you have selected all the items you would like to add in that category click “Update registry” at the bottom of the page. You will be taken back to the page listing the categories where you can then click on another category and continue to add items.
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8. Can we come back at a later stage and remove gifts from our gift registry?

Yes. Log in to the website using the link in the menu on the left. Enter your username and password on the following page and click proceed. Select the option “Add or remove items from our gift registry” and you will be taken to a page that lists all the categories of items we offer. Click on the category you would like to remove items from. Once that category is open select the item and number of items you would like to remove. Click “Update registry” at the bottom of the page. You will be taken back to the page listing the categories where you can then click on another category and continue to add or remove items.
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9. Can we come back at a later stage and change or edit our details?

Yes. After logging in, click on the option “Edit or Update our details” and you will be taken back to your registration form. Once you have updated everything you can click on “Submit information” at the bottom of the page and your information will be updated.
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10. Is it rude to add expensive items to our gift registry? Should we stick to cheaper items?

Definitely not! Should you wish to have these items in your home then you should feel free to add them. Your guests will spend the amount they are comfortable with. Always be sure to add some less expensive items for guests who have a smaller budget but also bear in mind that a few guests can contribute to the same item, sharing the cost. You might also want to encourage your guests to buy more necessarry and fewer luxury items. Do this by ensuring that you add all the necessities and a few luxury items and mark very important items as priorities. 
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11. How many items should we add to our registry?

This can be a difficult question to answer. By adding lots of items you give your guests more choice, which will ensure that they don’t feel forced into buying the only item that fits into their budget. Make sure you add all the necessities and then add a few “nice to haves.”
Be careful not to add items just for the sake of having something on your registry, select items carefully and make sure you consider the benefits of each and every item you decide to add. If you already live in a furnished house, you may find you have many items we consider the basics, if this is the case this may be a great opportunity to extend or replace your current appliances etc. with the options available on our site. Our decorative items are superb as well and we feel certain you will find many a thing you do not yet have in your home.
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12. Should we only add necessities or should we add a mixture of necessities and luxury items?

Why not add some luxury items? Some guests would much rather buy luxury items instead of necessities. Should you not list any luxury items then these guests won’t have anything exciting to select. When choosing items for your registry you have an option to indicate that the item is a “priority.” This way your guests will know which items you really need and they can make sure that these items are bought for you before your wedding day.
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13. How will we know who each gift comes from?

Each gift will have a card attached with a personal message from the giver as well as their name(s). When you receive all of your gifts you will also receive a list of each purchaser and the item(s) they gave to you.
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14. When will our gifts be delivered to us?

You can choose when you would like your gifts delivered. You may opt to have them delivered on your wedding day or even after your wedding once you return from honeymoon. We will gladly deliver on any day and to any place within Gauteng, South Africa*.

*Plans are in place to expand further into RSA, please contact us if you are based outside Gauteng…
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15. Will people be able to purchase gifts from our registry for our engagement party and the kitchen tea?

In your registration form we ask for the contact details of the Maid of Honour. We do this so that we can find out the date of the kitchen tea/bridal shower/pamper party and make your gift registry available to the guests who will be attending. When your guests go onto the My Gift Registry website to purchase gifts for you they are given the option of purchasing the gift for the wedding or for the kitchen tea/ bridal shower. We will then liase with the Maid of Honour to have your gifts delivered to the correct event.

If you would like to have your registry available for your engagement party then please don’t hesitate to contact us and we will gladly arrange this for you.
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16. How do we purchase a gift for friends or family who have also registered with My Gift Registry?

First log on to your registry in the usual way. Select “View other couples’ gift registries.” Enter the name or surname of either member of the couple and click “search.” Click on the picture or the names of the couple you are looking for. You will be taken to their registry where you can begin purchasing gifts (for more information on the process of purchasing gifts see “Frequently asked questions and answers for gift purchasers”.)
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17. Will we be able to purchase gifts from our own registry?

You will only be able to purchase gifts from your own registry after your wedding date. After the date of your wedding you will be able to login to your registry and purchase remaining items – don’t forget to use your gift vouchers should you have received any!
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18. How do we purchase gifts off our own registry after our wedding?

Go to the My Gift Registry homepage (www.mygiftregistry.co.za) and log in as usual. Once you are logged in click on “Purchase items remaining on our registry.” Then click on the category you would like to purchase items from. Once you have entered the category you will now be able to purchase gifts off your own registry. Place a tick in the “Tick to purchase” box of any item you would like to purchase. If you would also like to purchase items in other categories then click on “View other categories” at the bottom of the screen. Once you have chosen all the items you would like to purchase, scroll down to the bottom of the screen and click “Purchase items.” This will take you to a page that will list the name, the quantity you have requested, the delivery charge, as well as the total price of each item. Select “Confirm Order.” You will then be given a choice of payment methods. Select either “Credit Card/Debit card,” “EFT,” “Direct Deposit” or “Gift Voucher” (see question 20 below for purchasing with Gift Vouchers.) If you chose to pay by credit card or debit card then you will be taken to a secure page where you need to fill in your credit card details. Once you have completed these, click on “Complete Payment.” If you chose either an EFT or Direct Deposit payment, you will be taken to a page that will provide you with the amount you owe as well as the My Gift Registry banking details. Click on “Continue.” You will then be taken to another page where you can click on “Print Invoice” to print your invoice. 
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19. Will our registry still be available for viewing and purchasing after our wedding?

Yes. Your registry will remain on the My Gift Registry website for a period of two months after the date of your wedding. During this time anyone may purchase an item off your registry and we will deliver it to you in bulk at the end of the period.
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20. Will our guests be able to give us money instead of gifts?

Your guests will be able to purchase gift vouchers for you via My Gift Registry. This will allow you to choose any available item from the many brands represented on our site... Please note that vouchers expire two months from the date of your wedding.
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21. How do we go about spending our gift vouchers?

After your wedding date you may login to My Gift Registry and purchase any items remaining on your registry (see question 18 above.) When you reach the page where you are asked to choose your payment method, select “Gift Voucher.” You will then be asked for your voucher number. Enter your voucher number and click “submit.” If the voucher was not enough to cover the purchase price, you will be asked to select another payment method to cover the remaining value. You can either pay with another voucher by following the above procedure or you can select another payment method. Please note that vouchers expire two months from the date of your wedding.
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22. What happens if we do not spend the full voucher amount?

If you use your voucher to purchase something and you only end up using a portion of the value, the remaining value will be stored on that voucher number on our system. Therefore, the next time you return to purchase something you may use that voucher again and you will be able to spend the remaining amount on that voucher. Please note that vouchers expire two months from the date of your wedding.
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23. How do we exchange vouchers for cash?

You will not be able to exchange vouchers for cash any longer. Please note that vouchers expire two months from the date of your wedding.
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24. How will our guests know that we have a registry with My Gift Registry?

In your registration form you are given the option to receive inserts for your wedding invitations. These inserts will be from My Gift Registry and will politely inform your guests that you have a wedding registry at My Gift Registry and invite them to come shopping. The inserts will contain all the necessary information that your guests require to access your registry. We will ensure that these inserts do not clash with your invitations.

Should you choose not to have inserts printed, you can inform the bridesmaids and groomsmen as well as your respective parents that you have registered with My Gift Registry. They can then pass on this information to anyone and everyone they know who is attending the wedding.
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25. Is there a way that we can ensure that we don’t get duplicate gifts from people who don’t purchase gifts off My Gift Registry?

If you have registered with My Gift registry we can guarantee you that you will receive no duplicated gifts purchased from us. We cannot however ensure that gifts will not be duplicated if your guests purchase items from elsewhere. This is why we recommend that you have inserts printed for your invitations to ensure that all of your guests are aware that you have a registry with My Gift Registry.
 

26. Can we exchange any gift vouchers we receive for cash?
No. (See question 23 above.)
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Questions asked by gift purchasers
1. Why use My Gift Registry rather than a conventional store?

My Gift Registry strives to offer competitive prices on quality goods. We hand select every item and brand that we load on our site to ensure consistent superior quality. My Gift Registry combines the convenience of a shop, stationer and gift wrap counter without the hassle of leaving your front door or desk. We also provide a superb range of items. This means no more walking shopping malls for hours trying to find the right gift in the right colour at the right price… no more crowds and no more parking lot traffic jams! My Gift Registry takes all the strain out of purchasing any gift, allowing you to browse comfortably through a select range of items and pick out something you like that you know the couple will also appreciate …because they chose it to match their home’s décor and to suit their personal taste.

The gift registry concept allows friends to give with confidence, comfortable in the knowledge that their offering will be appreciated by the couple and never be duplicated. Where items are expensive, friends can join together to contribute toward the cost of a gift or contribute vouchers for the couple to spend at their leisure. The My Gift Registry consultant who assisted your couple is always just a phone call away to help prioritise items if a decision becomes just too difficult.

My Gift Registry also guarantees, not that we will replace duplicated items as so many of our competitors do, but that we will never deliver an unrequested duplicate to any couple registered on our site. Our turnkey offering affords us this valuable advantage.
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2. Someone I know is getting married and has registered with My Gift Registry. How do I find their registry?

Go to the Home page (www.mygiftregistry.co.za) and click on “Find a registry” in the menu on the left hand side. Then type in the name or surname of either member of the couple. Click search. This will take you to a list of couples with that name. Click on the name of the couple you want and you will be taken to their gift registry. Alternatively, use the quick search box on the Home page.
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3. I have found the registry I am looking for but how do I see the items the couple has chosen?
Once you are in the couple’s registry, click on one of the categories to see a list of the items the couple has chosen in that category.
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4. I have found the gift I would like to purchase, how do I add it to my cart?

Look to the right of the picture of the item for a box that says “Tick to purchase.” Check this box. Repeat this for all the items you would like to purchase. Once you’re done on a page make sure you click the “Add to Cart” button before moving on. If you would also like to purchase items in other categories then select “View other categories” at the bottom of the screen.
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5. How do I purchase the items in my cart?

Once you have chosen all the items you would like to purchase, scroll down to the bottom of the screen and click on “Purchase items.” This will take you to a page that will ask for your username and password. Type in your username and your password then click “Proceed.” This will take you to a page that will list the name of the item, the quantity you have requested, the delivery charge, as well as the total price of each item. Click on “Confirm Order.” This will take you to a page where you are given a choice of payment methods. Click on either “Credit Card/Debit card,” “EFT” or “Direct Deposit.” If you chose to pay by credit card then you will be taken to a secure screen where you need to fill in your credit card details. Once you have completed these, click on “Complete Payment.” Once you have done that, type in your name, as well as the message that you would like to go onto the card that will be attached to the gift. Then click “Submit message.” If you chose either an EFT or Direct Deposit payment, you will be taken to a page that will provide you with the amount owing as well as the My Gift Registry banking details. Click on “Continue.” You will then be taken to another page where you can click on “Print Invoice” to print your invoice. Once you have done that, type in your name, as well as the message that you would like to go onto the card that will be attached to the gift. Then click “Submit message.”
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6. I have found an item that is not on the couple’s registry. Can I purchase this item for them?

Unfortunately not. Only gifts that the couple has chosen can be purchased for them. The reason for this is that items that are not on a couple’s registry are either items that they already have or items that they have chosen not to receive. They may either be items that they consider to be luxuries or unneccesarry. You should get in touch with their personal My Gift Registry consultant if you still have a question on this issue.
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7. I am not comfortable with submitting my credit card details over the internet. Is there another way that I can pay for my gifts?

You can also do an internet transfer or a direct deposit into the My Gift Registry account. If you are still unsure, please don’t hesitate to give us a call and we will be glad to help you (see our contact details below.)
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8. I would prefer to give the couple cash to choose their own gift or to use it toward something that is not on their registry. How can I do this?

You can do this by purchasing a gift voucher. This way the couple can use the money to buy something from My Gift Registry that they did not receive or something they did not originally have on their registry. Alternatively, they can convert the voucher to cash and use the money to spend wherever they wish. (A small handling fee may apply.) Once you have gone into the couple’s registry, click on the category “Gift Voucher.” You will be taken to a page where must type in the amount you would like to give them. Then click to confirm. You must be logged in to process a gift voucher.
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9. There is an item on the couple’s registry that is quite expensive. Is there any way I can contribute toward it without having to pay the full price?

Yes. You can contribute toward any item on the couple’s gift registry. Once you are in a category within the couple’s gift registry and you find an item you would like to contribute toward, click in the box “Tick to contribute toward this item” to the right of the item. Then scroll to the bottom of the screen and click “Purchase items.” Then simply follow the same procedure as purchasing a gift. The couple will receive cards from everyone who contributed toward the gift. However, please be careful not to mention the item you contributed toward in your message just in case the couple does not receive this item (See next question.)
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10. What if there are not enough people who contribute toward an item that I have contributed toward?

If the full price of the item is not paid, then the couple will receive a gift voucher from you to the value that you contributed toward the item as well as an indication of the item that was contributed toward. The gift voucher will contain the same message that you wrote for the item, so be careful not to write a message that mentions the item you contributed toward, just in case they end up not getting this item. The couple can either use this gift voucher to buy something else off their registry.
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11. I have bought a gift for the couple but how do I know that no one else will buy them the same gift?

Once someone has purchased an item, it is removed from the couple’s registry so it is not possible for anyone else to purchase the same item from My Gift Registry unless the couple requested more than one of that item. However, if someone purchases a gift from somewhere other than My Gift Registry then we cannot guarantee that they will not purchase the same gift as you. So please encourage all your friends and family to purchase from My Gift Registry. Items do remain visible and are marked as having ZERO quantity available.
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12. Can I purchase a gift from the couple’s registry for the kitchen tea/pamper party?

Yes. To the right of the item there is an option to either purchase the gift for the wedding or for the kitchen tea. Select the “Kitchen tea” option before clicking “Purchase Items.” Then simply proceed with your purchase and your gift will be wrapped and delivered to the kitchen tea. Gifts purchased too late for delivery to the kitchen tea will be replaced with a note at the event and delivered with the wedding delivery.
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13. Can I still purchase gifts for the couple after their wedding?
This can be arranged for up to two months after the wedding date.
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